Update - February 28 at 7:25pm:
The impacted services have been restored. This means that you can create, update and view virtual reality experiences. We take outages likes this extremely seriously and do not take the inconvenience it has caused lightly. Rest assured that we will be taking a close look at our internal processes to minimize the impact an outage like this can have. Thank you for your patience.
Update - February 28 at 5pm:
The impacted services are partially restored. All existing virtual reality experiences can be viewed and delivered to devices. Impacted services related to creating or updating virtual reality experiences is ongoing. Please check back for updates on the outage. We will update this post as more information becomes available.
Original message - February 28 at 2:45 pm:
We are experiencing some outages across Yulio. Specifically, the provider that we use to securely host and distribute virtual reality image content has been offline since 12:37pm EST. The provider we use is a Tier 1 hosting solution and this outage has affected many of the Fortune 500. Right now, what this means for you is:
- You won’t be able to Author, Edit or View anything within the Yulio platform
- Any permalinks to a Virtual Reality Experience (VREs) will not load on desktop or mobile viewer apps (Android, GearVR, iOS)
- What WILL work are any VREs that have been pre-cached on your devices
Once everything is running AND stable, we’ll alert you via email. It may appear as though Yulio is working or working intermittently, but until we email you that everything is stable, we wouldn’t suggest trying to use or modify your Yulio account. Please check back for updates on the outage. We will update this post as more information becomes available. Sincere apologies for the inconvenience this has caused,
- Yulio Team